On one side is referred to as the actual customers in the following article and / or legal entity referred to as the address on one side and hotels in the following article Pamukkale / DENİZLİ / TURKEY which 'Melrose House Hotel'; These Parties, hereinafter referred to as Parties; This Agreement is an official offer, includes all the conditions for the provision of paid accommodation service, the following conditions are binding for the parties (strictly), www.melrosehousehotel.com web page, taking into account that the customer can not be changed, the following in the framework of:
1. SUBJECT AGREEMENT
1.1. In accordance with this agreement, the Hotel is obliged to provide accommodation in the Hotel upon Customer's request (hereinafter referred to as the Service)).
1.2. Upon signature of this agreement, the Client will confirm that he has been informed about the hotel accommodation rules, booking rules and tariffs.
1.3. As soon as this contract is concluded, the Hotel shall confirm the customer's request.
2. FORM OF ACCOMMODATION RESERVATION
2.1. Service reservations can be made by filling out the online booking form at www.melrosehousehotel.com.
2.2. In the event that the customer wishes to terminate the request or make any changes, email@example.com may request the change by stating the date on which the change is requested.
2.3. The customer is required to forward the request to make changes to their reservation at the latest fifteen days before the estimated date of service of the hotel.
2.4. The customer can request changes and cancellations of the reservation up to 2 times at no cost. If the customer requests further changes, the customer will be obliged to pay the fee according to the change, reservation and termination tariff applied by the hotel.
2.5. With this agreement, Customer agrees, declares and undertakes that the Reservation shall be made taking into consideration the prices applied at the date on which the reservation change request is confirmed, if the Customer makes / changes the reservation during the registration period in which the special discount is applied.
2.6. The discount for children will apply if they stay in the same room as their parents. The age of the child reported by the Client will be taken into account during booking. Although it is determined that the age of the child is different from the age specified in the identity requested by the authorized person at the time of the reservation registration, the necessary changes will be made in the reservation and the fee will be paid by the Customer.
3. METHOD OF PAYMENT
3.1. The customer will enter his / her credit card information during the payments made by credit card through the Online Reservation System.
3.2. The hotel acknowledges that the credit card information and the system in which it is provided are under the protection of a special security system that prevents the information from appearing or being copied in any case. The hotel will also not be held liable for any damages caused by third parties to learn information and documents and secrets due to malicious programs and such program systems resulting from the Customer's computer and carelessness of the customer.
3.3. Customer, the hotel staff during the hotel entrance; will present the photocopy of the credit card used for payment or the front of this credit card when registering online. The customer shall be liable for any damages / damages resulting from the failure of the Customer to fulfill these responsibilities.
3.4. The invoice to be sent to the Customer shall be sent to the address specified by the Customer. If Customer has not specified the address to send the invoice, the invoice will be sent to your contact address. The Hotel will not be held responsible if the invoice is not received in case the customer specifies the wrong address, does not specify the recipient, or the recipient is not present at the specified address.
4. RETURN TYPE OF PAYMENT
4.1. The entire payment will be refunded to the Client upon request of Termination or amendment 14 days prior to Customer's entry.
4.2. Cancellations made 7 days or less prior to the estimated day of booking change or termination will be deducted from the Client's 50% of the entire stay.
4.3. At the time of booking, credit card payments will be refunded to the bank account where the payment was made.
5.1. The Customer's age and identity will be checked at check-in. The Customer shall bear the expenses incurred by the Client for providing false information.
5.2. No matter what time the customer arrives at the hotel, they will settle in the room at the earliest on the day of check-in at 14:00 and will leave the room no later than 12:00 no matter what time it will leave the hotel. will accept.
5.3. The total price of the reservation will be charged at time of registration
5.4. Pets will not be accepted by the hotel.
5.5. The payment will not be refunded if the customer discontinues the service after the hotel has settled for any other reason than the hotel does not fulfill its responsibilities.
6. LIABILITY OF THE PARTIES
6.1.After the hotel has been settled in the room reserved by the Client, it shall be held responsible for all circumstances other than the force majeure. In accordance with this agreement, the Hotel shall cover the damages by returning the Service to the Customer according to TÜRSAB, Kütahya bulletin or by paying the service or by providing additional service and / or alternative service to the Customer. Acceptance of the additional or accommodation service by the Customer shall constitute a waiver of the Customer's right to request a refund of the compensation reservation fee.
6.2.In the event that the Hotel does not fulfill its obligations to provide services in part or in full, the rules set out in TÜRSAB, Kütahya bulletin shall be applied during the payment of the compensation.
In case of poor quality service to the Customer, the Customer shall notify the Hotel representative in writing, otherwise the service provided by the Hotel shall be deemed to be impeccable and timely.
6.4.If the Customer violates any clause of the contract, the Customer agrees and undertakes to cover all damages incurred by the hotel as a result of the violation.
7. OTHER PROVISIONS
Negative weather conditions, strike-lockout, terror, military operations, flood, fire etc. Technical unpredictable situations will be considered as force majeure. In the event that such circumstances occur, the hotel may not continue to provide service or may replace the stay at this hotel with the same level of hotel stay in the same or other region.
7.2.Hotel, holidays or new year and so on. The artist reserves the right to change the artist who will come to the hotel due to other holiday programs. (artist's illness, force majeure, etc.).
7.3. The rules of the TÜRSAB Arbitration Commission shall be applied when the disputes arising under this agreement need to be resolved.
Herakles Thermal Hotel will not disclose the personal information transmitted by users via the web site www.melrosehousehotel.com ("Web Site") to third parties. Herakles Thermal Hotel will not share, sell or make personal information available to third parties for purposes other than those described in the collection of the information.
Herakles Thermal Hotel identifies and uses the IP address of the users when necessary in order to identify the problems related to the system and to quickly resolve the problems that may arise on the Website. IP addresses can also be used to identify users in general and collect comprehensive demographic information.
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